Dark Oatmeal Essentials Hoodie

At Sozaara, customer satisfaction is our priority. We want you to feel confident in your purchase, and we’re here to help if something doesn’t meet your expectations. Please read our refund policy carefully to understand your rights and obligations.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The item must be returned within 30 days of receipt.
• The item must be in its original condition, unused, unwashed, and with all tags attached.
• Items that are damaged, defective, or incorrect upon arrival are eligible for a full refund or replacement.

2. Non-Refundable Items

We do not accept returns or issue refunds for:

• Items marked as final sale.
• Customized or personalized leather jackets or other outerwear, except in cases of defect or incorrect delivery. Customers are notified of these exclusions before purchase.
• Items damaged due to misuse, improper care, or wear and tear.

3. Process for Refunds

To initiate a refund, follow these steps:

• Contact Us: Email our customer support team at info@sozaara.com with your order number, a description of the issue, and photos (if applicable).
• Approval: Once your request is approved, you will receive instructions for returning the item.
• Return Shipping: Customers are responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect items. Customers must send the product back to the designated sender location provided during the refund process.
• Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our refund criteria.
• Refund Issuance: Approved refunds will be processed within 5-7 business days to your original payment method.

4. Exchange Policy

If you wish to exchange an item, follow the same steps outlined above. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

5. Order Cancellation Policy

• Before Production Begins (Within 24 Hours): Orders can be canceled for a full refund.
• After 24 Hours but Before Production Begins: If the order is canceled after 24 hours but production has not started, a deduction of up to 10% of the paid amount may apply to cover administrative costs.
• After Production Begins: Once production has started, cancellations are subject to deductions of up to 35% of the payment to cover production costs.
• After Shipment: Orders cannot be canceled after shipment. Customers can initiate a return within 30 days as per our refund policy.
• Custom-Made Products: Due to the nature of custom-made products, cancellations after production begins may not be possible. Customers are encouraged to review their order details carefully before confirming the purchase.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment account for pending transactions.
• Contact your bank, as processing times may vary.
• Refunds processed through third-party gateways may take additional time based on the provider’s processing timeline.
• If you still have not received your refund, contact us at sales@sozaara.com.

7. Production Units

Our products are crafted with care in our production units located in Pakistan, Bangladesh, and China to ensure the highest quality and craftsmanship.

8. Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

Email: info@sozaara.com

Thank you for shopping with Sozaara. We value your trust and are committed to providing you with high-quality products and excellent service.

At Sozaara, we strive to provide clear, transparent, and customer-friendly shipping policies to ensure a seamless shopping experience. Please review our shipping terms below.

Billing and Prices

• Retail prices are subject to change. Once an order is placed, you will pay the price applicable at the time of purchase, whether it is the full or discounted price.
• All prices listed are exclusive of excise duties, taxes, or surcharges.
• Customers are responsible for any duties, taxes, or surcharges imposed by their country’s tax or customs authorities.

Accepted Payment Methods

We accept a variety of payment methods supported by our trusted payment processing partners, including major credit cards, digital wallets, and local payment options. During checkout, available payment methods will be displayed for your convenience.

Shipping Destinations

• We ship globally to most countries (excluding Antarctica).
• Following international laws and sanctions, we do not ship to Israel.

Delivery Options

We offer three delivery options to meet your needs:

• Economy Shipping: Delivery within 22-28 business days.
• Standard Shipping: Delivery within 15-20 business days.
• Express Shipping: Delivery within 8-12 business days.

Delivery Partners

We partner with trusted delivery companies, including FedEx, DHL, Skynet, and UPS, to ensure reliable shipping worldwide. The selected carrier may vary based on your location and the delivery option chosen.

Free Shipping

Free shipping is available for orders valued over US$139 for customers in the US, UK, Canada, and Australia.

Order Tracking

Once your order is dispatched, you will receive tracking details, including an Order ID, to monitor your shipment. Customers can track their orders using the tracking link provided in their dispatch email.

Order Cancellation Policy

• Within 24 Hours: Orders canceled within 24 hours of placement will receive a full refund.
• After 24 Hours but Before Dispatch: Orders canceled after 24 hours but before dispatch may be subject to deductions of 10-25% to cover processing costs.
• After Dispatch: Orders cannot be canceled once dispatched. Customers may initiate a return under the Return & Refund Policy.

Return & Refund Policy

For detailed information on returns and refunds, including eligibility criteria, cancellation terms, and the process, please visit our Refund Policy page. Highlights include:

• Eligibility: Returns are accepted within 30 days for items in original condition.
• Non-Refundable Items: Customized products and items damaged due to misuse.
• Refund Process: Customers must return the item to the sender location provided, and refunds are processed within 5-7 business days.

Order Cancellations:

Deductions apply based on the timing and production status of the order.

On-Time Delivery Commitment

We aim to deliver all orders within the estimated delivery window. However, unforeseen circumstances such as customs delays or natural disruptions may occasionally cause delays.

If your order is delayed beyond the stated timeframes, please contact our customer service team for assistance.

Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out:

Email: info@Sozaara.com

We appreciate your business and are committed to providing you with the best possible service!